11/27/2023 0 Comments Call center representative description![]() ![]() Ensure customers are kept up to date with the progress of their request or service.Work in line with company KPI’s regarding call volume and service levels.Escalate customer complaints to the complaints team or management.Provide friendly, courteous service to customers at all times and ensure they finish their call with you satisfied and happy. What does a Call Center Representative do A Call Center Representative is part of a large team that handles phone calls at a call center.Work in line with data security policies at all times.Ensure that all sales and products/services sold are logged on the CRM system.Make outbound calls to customers as needed regarding product renewals, contract renewals, or other types of services they may need.Assist customers with their queries, provide information on products, and take payments over the phone. Call Center Representative Duties and Responsibilities Respond to incoming calls and messages in a timely manner throughout shift Identify customer questions.Keep customers' information up to date on the internal CRM system.Verify customers' identity by following company procedures before discussing any accounts, products, or information.Answer incoming calls from customers and assist them with their queries.Plus a bonus job description: Account Manager (could be customer service, or could be considered sales, depending on the company.). The focus of the role is to take incoming calls from customers to service their requests, along with making outbound calls to customers. 10 Customer Service Job Titles and Descriptions A list of the top 10 Customer Service job titles and descriptions that employers request. 20,175 Call Center Representative jobs available on. They are the frontline representatives who. We are seeking a detail-focused, customer-oriented, and professional Call Centre Representative to join our team! The ideal candidate will have previous experience in a similar setting and keep customer satisfaction at the heart of everything they do. A call center agent is an individual responsible for answering and making customer calls on behalf of a company.
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